By Claudia Fegan, M.D.
Common Dreams, Jan. 1, 2025
How should we react when a man is shot to death on the street on his way to work? Our humanity tells us that we should be shocked and horrifiedāand feel that something is deeply wrong with such a brazen act of murder. Ideally, we would do what we could to help sooth the survivors, condemn the violence, and bring the perpetrator to justice.
So why did hundreds of thousands of people have theĀ exact opposite reactionĀ when UnitedHealthcare CEO Brian Thompson was executed in New York City last month? Because Americans are furious with health insurance corporationsāand they have every right to be.
In the immediate aftermath of the shooting, many Americans took to social media not to mourn, but to celebrate. Caustic posts about prior authorization and denied medical claims were common. Sympathetic statements were met with rancorāand in the case of UnitedHealth Groupās own statement, over 70,000 ālaugh reactionsā before the company made that tally private. Even verbose political figures likeĀ Elon MuskĀ and President-electĀ Donald TrumpĀ declined to comment for days. This shooting touched a raw nerve.
As a physician whoās treated countless victims of gun violence, and whoās lifeās work is to care forĀ allĀ of my patients, I found this response to be deeply unnerving. But I also canāt waive it away with simple explanations like online radicalization or trolling. Something much deeper is at play.
For decades, health insurance corporations like United have beenĀ growingĀ more powerful and more profitable. How do they generate these profits? By taking in as much money as possible in premiums and paying out as little as possible in medical claims. Over time, they have tried everything from requiring āprior authorizationā of care, toĀ excludingĀ high-quality providers from their networks, to imposing a Byzantine series ofĀ chargesĀ including ever-growing copays, coinsurance, and deductibles. When all else fails, many insurers simply deny claims.
Behind each of these practices are millions of Americans who are made to suffer. I hear these stories routinely in my practice, and they never become easier to stomach. I have seen patients with aggressive cancer who avoided seeing a doctor for months because they feared bankruptcy; patients with chronic conditions like diabetes who are denied treatments that would improve their quality of life; and gunshot victims whose fight to recover and gain a semblance of normalcy is complicated by their health plans saying no, no, and no again.
I have seen patients suffer and die in order to pad the bottom lines of corporate health insurersāand in recent years I have seen this problem getting much worse.
These are the stories that Americans are sharing in this fraught moment. We have to ask ourselves: Are we listening? And what are we going to do about it?
Insurers like UnitedHealthcare will have their own responses. Their PR teams will no doubt work overtime to marginalize aggrieved voices and to highlight what they consider to be the āvalueā of their health plans. Expect to see glossy commercials and towering billboards touting the āpeace of mindā that Americans should enjoy knowing that their medical needs are ācovered.ā But the health insurance industry doesnāt have a communications problem, it has a profiteering problemāand no amount of marketing will convince people who have already been burned.
Behind the scenes, corporate insurers will no doubt lobby for the preferential treatment they have come to expect. Our newly elected Congress may acquiesce, or they may decide that the industry needs to be regulatedāa strategy that has failed to live up to its promise.
Republicans and Democrats have made separate attempts to combine federal requirements with federal largesse in order to make corporate health insurers play nice. But both theĀ Affordable Care ActĀ and theĀ Medicare AdvantageĀ program have only succeeded in ballooning the profits of firms like Unitedāwithout improving Americansā health or sparing their wallets.
Itās also clear that violence is not the answer, both on a purely human level and because corporate insurers will simply not be moved. UnitedHealthcare will have a new CEO in short order, and it will be that personās responsibility to boost profits and make shareholders wealthier. Responding to patientsā cries will not serve these ends, so it is not in the cards.
WhatĀ wouldĀ help is a proven reform proposal that is long overdue: a single-payer national health program. Such a system would provide universal coverage and comprehensive benefitsāwith zero out-of-pocket costs. It could beĀ easily implementedĀ given the gargantuan sums we spend on healthcare in this country, and it would be a boon for those who are suffering, and for those who are fearful.
Americans are crying out in paināand are recognizing that they are not alone in their pain. We should listen to these cries and we should finally, after decades of delay, do something about it.